Cuter Deer Storage

Client H.Y, a customer in Europe, asked us to develop an anti-tip solution for the product. We first looked for a wall-mounting screw solution. The initial option used a yellow wall plug, but the customer felt that it was relatively expensive and not easy to install.
Rather than stopping with the first option, we continued looking for a more suitable solution. We then sourced a white wall-mounting set that better matched the customer’s needs. Client H.Y. was satisfied with the updated solution.
For us, an anti-tip design is not only about adding an accessory. It also needs to be practical for installation. By continuing to refine the mounting option, we helped Client H.Y. move forward with the anti-tip design.

Client U.C, a U.S. customer purchasing our Magic Castle Storage Rack, had previously been supplied with the plastic-rod version of the product. After we identified an ongoing bending issue with the plastic rods, we upgraded the product structure in our domestic market by replacing all of the plastic rods with iron rods.
Rather than waiting for the customer to raise a new concern, we proactively contacted Client U. and offered the upgraded iron-rod version at no additional cost. The customer had already placed a new order, so we paused the order before shipment, replaced the plastic rods with iron rods, and then arranged shipment with the upgraded structure.
This was not simply a replacement of one component. It was our effort to make sure the customer received the improved version of the product. Afterward, Client U. continued to work with us on customized color options for the Magic Castle Storage Rack.